Since Pandemic Better Support for Business Travellers

Since Pandemic Better Support for Business Travellers

Organisations Are Supporting Business Travellers Better Since the Pandemic

 Better information given pre-departure, better risk assessment, and regular support provided while away

Business travellers are better supported by their organisations than they were before the pandemic, according to a survey of UK business travellers.

The Opinium* survey of 500 UK business travellers, commissioned by World Travel Protection, a leading global travel assistance organisation, found that travellers had seen improvements in four areas:

  • 59% said they had seen an improvement in organisations supplying information about the destination before travelling;
  • 56% said they had seen an improvement in their organisation communicating business travel risks;
  • 56% had seen an improvement in their organisation providing regular support when away;
  • 56% had seen an improvement in their organisation providing emergency support when away.

Kate Fitzpatrick, Regional Security Director, EMEA at World Travel Protection, said: “Many destinations have changed in the last few years and travellers cannot assume that just because they visited a destination countless times in the past it will be the same as they remember. The turmoil caused by Covid-19 and the subsequent economic downtime means new risk assessments need to be conducted on previously ‘safe’ destinations.

“However, it’s reassuring to see that the majority of organisations have taken this on board and are providing additional support to travelling staff, and importantly ensuring that emergency support is in place should they need it. Using a travel assistance company, like World Travel Protection, ensures access to the most up-to-date travel information on risk as well as a global support system of highly qualified medical and security professionals”.


*Opinium online survey conducted with 500 UK business travellers, who travel internationally for business at least once a year, between 12 – 19 May 2022.


About World Travel Protection

For 30 years, World Travel Protection (WTP) has taken care of corporate and leisure travellers across the globe by providing access to 24-hour emergency assistance.

In addition to support services for medical, travel, and security emergencies, WTP – part of the Zurich Insurance Group – educates and trains businesses to mitigate exposure to inherent risks associated with travelling abroad. Emergency assistance encompasses medical case management, evacuation & repatriation together with providing access to virtual care services (telehealth) and security intelligence.

A key foundational component of a leading assistance provider is its global network. WTP’s GlobalCare Network ensures our customers have access to over 20,000 providers worldwide. Millions of travellers place their trust in WTP each year for assistance across 200 countries. For more information, visit

World Travel Protection is a trading name of Cover-More Insurance Services Limited

About The Author


WORKSMARTPA – NEW IDEAS, NEW FRONTIERS The year 2021 sees our business celebrate 21 years of - a community supporting office professionals since our very first newsletter way back in May 2000. As we look forward to greet a new world of change beyond the pandemic, we are extremely excited to announce a new brand; a new look; and some new directions for our much loved, long-standing web site and communities to explore. It is time for change. To better reflect now what we do best for you, we have a new brand, web site and activities – a new name and web site that will be full of new ideas for a new business age and new working trends as we all seek to grow, expand and explore new frontiers.

Newsletter Sign up

Entertain Spotlight

Events Spotlight

Services Spotlight

Travel Spotlight

Featured Recruitment